Hibachi Express

Reviews

• Lydia H.

  star star star star star 25 July 2026

  Every meal has always been great. My daughter is a picky eater but yet she has to have their veggie rolls and steamed dumplings several times a week!

• Catherine J.

  star star star star_border star_border 16 July 2026

  Come here pretty regularly and send many people here as well. Still give it 3 stars for Food. However, I want to give it zero stars for my most recent trip.
  
  Sign says they close at 9. Not 8:30 or 8:45.
  
  We arrived at 8:40, after working all day, just wanted to grab a quick bite of good food and go home after eating.
  
  I started to order, then the girl at the counter made sure to tell me "We close at 9. You're going to get this to-go?"
  
  I said "no, were eating here, it's not 9 yet. But you can put it in a to go box."
  
  Our food was ready around 8:50ish. Food was good, no disappointment there.
  
  At 9:00 we were asked to leave, "they were going home".
  
  Never in my life have I been asked to leave a restaurant because they were closing when I'm eating my food. Do I get that they close at 9, yeah. But as an example we were at Backfins once before (next door) and they close at 10, and they told us "don't worry, enjoy your food, no rush". Now that's customer service and how you handle business. Not asking people to leave. We would have been done eating in 5-10 minutes. I'm sure they still had to clean the kitchen, etc.
  
  Also to note, while we were there the little girl at the front told 2 other customers who came in sometime between 8:45-9pm they were closing and turned them away.
  
  SUGGESTION- if your sign says 9, customers assume you mean 9. So if really want to "close" the doors before then, change your business hours!

• Daria J.

  star star_border star_border star_border star_border 14 July 2026

  I would give this place zero stars if I could, but 1 star service sounds about right for this restaurant. This restaurant is the one located at 1009 Stadium Dr. in Suite 112 in Wake Forest, NC. I went into this restaurant a few weeks ago after placing an order by phone. A male took my order and told me that it would be ready in 15 minutes. He didn't take my name or phone number so I asked him if he needed those 2 things. He then said yes. I left my information with him. When I showed up 15 minutes later, the heavyset female cashier asked me what I was ordering. I told her that I called my order in ahead of time. She asked for my name and then she proceeded to look through the paper orders that she had. She then asked for my phone number & after I told her, she just shook her head as if she were saying no. I told her that a male took my order by phone. She shook her head again. Apparently, he hadn't even taken the order, or the sloppy kitchen people didn't make it. Either way, there was NO APOLOGY or OFFER TO FIX THE PROBLEM! So I left. This was a complete waste of my gas, time, and lunch break. Not only do they have POOR CUSTOMER SERVICE & COMMUNICATION SKILLS but the establishment looks as if it's about to cave in at anytime! The dining area furniture, floors, bathroom doors, ceiling, and just about everything you look at there is severely Dated and appears to be a filthy health hazard! I'm surprised the health department hasn't already investigated them. It was probably in my best interest not to eat there anyway. Never will I visit that place again, and I'm telling all of my family, friends, and co-workers about my horrible experience there, as well!

• Robbie C.

  star star star star_border star_border 10 July 2026

  This is a fast food, order at the counter, pick up at the counter type place. Also good for take out.
  
  While I do like that the veggies are fresh, I felt it a bit skimpy on the tiny shrimp and mini scallops served in the hibachi style order. Two huge portions of bland rice with no veggies in them at all. Would prefer less rice filler and more hibachi.
  
  I liked the ginger sauce but the yum yum sauce was a bit too sweet. Your mileage may vary.

• Chrissy T.

  star star star star star 28 June 2026

  We were excited to see that they were opening a hibachi restaurant in this location as it is close to home; and, we now have another food option in our area! It's a great location, too, as they're close to all of the nearby shopping.
  
  When you walk into the restaurant, it is very clean. This is likely because it's all still new; however, the seating area and kitchen were very well maintained.
  
  Soon after we walked in, we were greeted and had our orders taken. We both decided on the hibachi chicken, making our total about $15 (we asked for cups of water). They must have the food prepped by order in a refrigerator for quick transfer to the grill. It was actually nice to be able to see how fresh the ingredients looked - even the chicken!
  
  While we waited for our food, they had a consistent line of guests coming through. They handled the lines well and served up the orders in no time.
  
  Next to the register, they have a small sushi bar with salads and desserts on display, as well. There aren't many options for sushi; but, they do seem to have some of the more common rolls available. Maybe this is because they're still new and want to see what people want/ask for. I personally think it's smart to start small and with what you know you make well. You can always branch off or add more options later!
  
  There is also a small bar that has their homemade sauces and condiments (Yum Yum sauce, ginger sauce, soy sauce, etc.). They have a sign with their suggestions on which sauce works best with the meal you've ordered.
  
  I'd say about 10-15 minutes after we ordered, our food was ready. The hibachi chicken came with broccoli, onions, zucchini, mushrooms, and rice. We also added some of their homemade Yum Yum sauce. I am SO happy to say that it was really, really tasty! Everything was flavorful and tasted fresh.
  
  We are definitely glad to have this place close to home when we're having our occasional craving for hibachi! :)